Q: What are VOCs? A: Volatile Organic Compound (VOC) means any compound containing at least one atom of carbon, excluding certain compounds. Examples of products which contain VOCs include glass cleaners, engine shampoos, brake cleaners, carburetor or fuel-injection air intake cleaners, and windshield washer solvents. Q: Are my products compliant with the current VOC regulations? A: If you have a question regarding specific Ford/Motorcraft chemicals and lubricants you use, please submit your question via the MSDS hotline (MSDS@brownart.com). Q: Is there any consideration of having an interval schedule for power steering fluid? After all, it does wear and gets material in it. A: Power steering fluids and systems are designed to be filled for life. No fluid changes are necessary unless the system is dismantled. Q: Where can one obtain the coolant test strips required for use with Motorcraft Diesel Cooling System Additive, VC-8? A: To obtain the strips referenced on the product's label, contact Cummins Engine Corporate at 1-800-DIESELS to locate the nearest Cummins distributor. In addition to the over 400 Cummins distributors, there are sub-distributors like International Truck, that may stock the test strips. Q: What was the result of the backward compatibility testing using Motorcraft Premium Gold Engine Coolant, VC-7-B, in prior MY vehicles that were factory-filled with the green colored Motorcraft Premium Engine Coolant, VC-5? A: A very limited number of prior MY vehicles equipped with fluorescent green-colored Motorcraft Premium Engine Coolant can be serviced using the Motorcraft Premium Gold Engine Coolant if necessary; however, there are differences in the coolants' maintenance schedules. Reference the Usage Notes (specifically for GY) in the Service Coolants and Other Engine Cooling System Products Usage Chart available via the Quick Reference Charts link on the red bar (www.fcsdchemicalsandlubricants.com). Q: As a Ford Authorized Distributor (FAD), how do I obtain the 18% truckload discount on engine coolant? A: To obtain the Motorcraft 18% discount on engine coolant, truckload orders must be placed through the Truckload Ordering process.To place an order, go to www.web.mcdistributor.dealerconnection.com, click on Parts Information and then Chemicals and Lubricants Center. Select Truckload Ordering Program. In lieu of ordering online, you can also use the Truckload Order form located in the front of the Motorcraft Chemicals and Lubricants Catalog. Fax the completed form to Excelda Manufacturing at 1-800-984-6874.  The program requires that a full truckload order be placed, but truckloads may be comprised of Motorcraft products other than coolant.  Refer to the Truckload Ordering Program website or the Motorcraft catalog truckload order form for a complete list of additional products available to order on the program.  Please note only coolant will be eligible for the 18% discount. Q: It is sometimes difficult to keep track of what chemicals go with what vehicles. How can I manage this information or is the information complied anywhere? A: There are quick reference charts for a number of the chemicals and lubricants.  Click on the Quick Reference Charts link on the red bar (www.fcsdchemicalsandlubricants.com). Q: I have a question concerning one of the Ford/Motorcraft chemical and lubricant products I use.  Whom do I contact? A: Please submit your question via the MSDS hotline (MSDS@brownart.com).